CP Corporate Planning AG - Controlling, Controlling Software, Consolidation, Risk Management

Support

A free Support service is provided for our customers with maintenance contracts. In addition, our maintenance contract customers are sent every new update automatically and free of charge.

New customers can try out this all-round service extensively to begin with:

Support service

How to contact our Support:

By phone:
Monday to Friday 9am – 6pm Central European Time (CET)
By phone from the UK: 0800 0182177
By phone from other international countries: +49 40 431333 400
By phone from Germany: 040 431333 400

Your contact persons:
Dr. Ian Walker, Patrick Sundaran.

By E-mail:
support@corporate-planning.com

Update service

Updates are sent out automatically by post. We regularly publish information about new features in our customer magazine Corporate Report and on our website. Users can either have new updates of a particular version sent to them by our Support, or they can instead download the updates from the Forum.

With a maintenance contract, you are well looked after in every respect and enjoy many benefits:

Update service
All updates (usually two per year) are sent to you automatically and free of charge. This ensures that you have the latest version in use at all times. The maintenance fee works out to be far cheaper than purchasing every update separately.
Support service
You may use our telephone Support free of charge.
The Support is also available via E-mail.
Internet Customer Forum
All customers can register for our Customer Forum and communicate with other users in the password-protected area.
This is where customers with maintenance contracts have a further advantage - they are also able to access our "Support FAQs" and download the latest version updates.